ISO/IEC 20000-2:2019
Information technology - Service management - Part 2: Guidance on the application of service management systems
Ausgabedatum:
2019-08
Edition:
3.0
Sprache: EN - englisch
Seitenzahl: 63 VDE-Artnr.: 247972
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.