CIBDA 2022
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Architecture Design of Rental Call-Center Platform Based on Cloud

Conference: CIBDA 2022 - 3rd International Conference on Computer Information and Big Data Applications
03/25/2022 - 03/27/2022 at Wuhan, China

Proceedings: CIBDA 2022

Pages: 4Language: englishTyp: PDF

Authors:
Deng, Yanling (School of Computer Science, Wuhan Donghu University, China)

Abstract:
Firstly, this paper introduces the development process of Call-Center and two modes of constructing Call-Center. Then it introduces the mainstream technology used in the next generation Call-Center (NGCC). For the special application scenario of small-scale Call-Center, the application of cloud based rental Call-Center system is born. This paper focuses on the technical implementation scheme that should be considered in the system design of rental cloud Call-Center.