Integrated and centralized management of electrical services in power distribution utilities

Abstract:
This work proposed an approach to centralized dispatch of service orders in electric utilities. From the knowledge a priori of all orders one day before to be assigned to a given set of the maintenance teams, computational techniques must be applied to obtain the most appropriate assignment of orders to the teams and the corresponding definition of the execution order for each team. The main contribution of this methodology refers to the productivity improvement of the teams. However, considering the significant amount of orders to be dispatched and the set of criteria to be assumed (kind of orders, location and availability of teams, deadlines, priority levels, etc), this problem do not yield a simple approach. Therefore, this work proposes a methodology involving a set of software techniques in order to manage this process and to furnish a feasible assignment, by combining a proper approach for combining the resolution of the clustering and routing combinatorial optimization problems. The proposed methodology was tested with actual scenarios of an electric utility from Brazil.